Refund policy

We believe our straps are worth the weight - but if for any reason they’re not quite right for you, we’re here to help.

At saja.bel, your satisfaction matters to us. If you’re not completely happy with your order, we’re here to help with an exchange, store credit, or refund, subject to the conditions below.

How to Request a Return or Exchange

Please email us at hey@sajabel.co.nz with the following details and a member of our team will get back to you as soon as possible -

• Your full name
• Your order number
• A brief explanation of your request (e.g., exchange, refund, defect)

Our Quality Promise

We take great pride in the quality of our products. All items are checked carefully before they leave our hands. If your item has a manufacturing fault, we will gladly provide a replacement. Please note this does not cover damage caused by misuse or general wear and tear.

Conditions for Returns

To be eligible for a return, items must:

• Be purchased within the last 30 days
• Be unused and in original condition
• Include all original packaging

Please note: original shipping costs are non-refundable.

Exchanges

• Return shipping costs are the customer’s responsibility.
• Replacement items will also be shipped at the customer’s expense.

Non-Returnable Items

The following items cannot be returned, refunded, or exchanged:

• Clearance or sale items
• Used or damaged items not due to manufacturing faults